SupportSupport Features

Support Features

Free software updates

Trackitnow regularly provide free automatic software updates to keep our customers updated with the very latest functionality.  All software and hardware is developed by our in-house team. Trackitnow have been developing award winning solutions since 2008.  All platforms are now covered including ERA Windows client software, MAC web and  smartphone and tablet versions are always evolving.  Download and install the `one-click` ERA software application here.

windows icon Windows / android icon Android / apple icon Apple

Using the Trackitnow ERA solution you can track your fleet in real time on any internet connected device.  With solutions for PC's, Apple Mac's, tablets, phones and any internet connected device, you can monitor your fleets movements from anywhere.  

All Network roaming UK Simcards

We were one of the first tracking companies to offer a full UK roaming SIM card (using all the mobile networks in the UK, Vodafone, O2, Orange, T-Mobile, EE and Three) as standard with all of our tracking solutions.  This gives our customers the extra confidence that wherever the vehicle goes in the UK it has a much higher chance of sending its locations to our UK servers.  

Trackitnow Guarantee

Trackitnow offer a unique service level guarantee to all off its customers.  Terms and conditions apply. 

Lifetime warranty

All rental devices supplied by Trackitnow come with a full contract term lifetime hardware exchange, parts and labour warranty.   Purchased equipment and bundled contracts benefit a 12 month parts and labour warranty. Extended parts and labour warranties are available upon request for a small monthly fee.

Service Guarantee

Trackitnow have their own private cloud server solution to provide our customers with one of the most resilient vehicle tracking platforms on the market.  Using the latest technology available, Trackitnow can offer 100% redundancy across their server architecture, ensuring our customers stay connected and in touch with their vehicle locations.

UK Customer Service Centre

Our UK based customer support team in Northamptonshire are available to help you with software training, booking of installations and any support requirements. Trackitnow predominantly operate in the UK, but also have customers in over 21 European countries.